Clients

Insider Highlights

Billing Policy Update — July 11th, 2017

As of July 1st, 2017, we’ve made another update to our policy to better serve you. We’ve heard your feedback concerning multiple fees and wanting simplified billing. As a result, we’ve included taxes and processing fees in our hourly rate. Now on your invoice, you will see the rate per hour, total hours, and a final total for each item billed, with a final total at the bottom. That’s it!

We’ve also upgraded our invoices to accept credit card and ACH payments directly on the invoice. No more having to click a separate link to make a payment.

Happy building!
Brandon R. Nater | Owner

Billing Policy Update — Sept. 15th, 2016

As of October 1st, 2016, we are changing the way we accept payments. In our new policy, we will only accept payment in the following ways:

1. Bank Transfer payments via QuickBooks. In the invoices we email you, click the button to Pay Now. You will be prompted to enter your bank account and routing number. This information remains private and is never seen by us.
2. Credit card. Use the “Make a Payment” tab to enter a payment via credit card. Note that you’ll need the PO# from your Invoice to submit payment. All credit card payments are assessed a 3% processing fee.
3. WF Bank Transfer. If you bank with Wells Fargo, you have the option to use WF Sure Pay send us a payment online. Be sure to use “info@brnatermedia.com” as the contact email.
4. Check. Checks are allowed only when submitted in person.

We no longer accept PayPal, cash payments, or mailed payments of any kind.

Concerning one-off projects, final art & deliverables will not be released until final payment has been made. Concerning retainer agreements (i.e. monthly & annual services, and hosting), all services will cease immediately if payments are not received by their due date.

We understand you may have preferred methods of making payment. However, as a small business, this change is meant to streamline our business processes so that we can continue to do what we do for you in the most efficient manner possible. We appreciate your understanding and look forward to our continued business with you.

Open a Support Ticket

If you are a current client and have a question about your site or need to have some changes made? Use the form below to reach us. Typical response time is 12 – 24 hours.

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